Keep onboarding moving.

Getting started

1. Sign in with your work email — Launchlane emails you a six-digit code. (Or tap Explore with sample data to try Demo Mode first.)
2. Create your workspace and start the Launchlane Workspace subscription.
3. In Workflows, tap + to add a customer. Each one starts at Kickoff.
4. Today shows your decision queue — the highest-priority customer risk first.
5. Open a workflow to see its progress rail (Kickoff → Access → Setup → Validate → Live). Mark milestones complete, flag and clear blockers, record evidence, interventions and outcomes.

Frequently asked questions

Do I need an account?

Yes, for a live workspace — your workspace is stored securely so it's available on all your devices. Demo Mode works without one.

How do I sign in or create an account?

Use Sign in with Apple, Google, a 6-digit email code, or a password (tap New account to create one — we email a code once to confirm it). You stay signed in on your device until you sign out. Forgot your password? Choose Password → Forgot password? and we'll email a code to set a new one. Didn't get a code? Check spam, wait a minute and tap Resend.

Can I invite my team?

Yes, with no charge per seat. Owners and admins go to Settings → Team → Create invite code and share it. Teammates sign in and tap Join with a code. Codes work once and expire after 7 days.

What is a customer progress link?

On a live customer, tap Create progress link and send it to your customer. They see milestone progress and what's needed from them (no emails or internal notes), and can send your team an update. Tap Stop sharing to turn the link off.

Where is my data stored?

In Launchlane's hosted database (so it syncs across your devices), with a cache on your device for offline use. See the Privacy Policy for details.

Does it work offline?

Yes. You can keep working from the cached workspace; changes are saved on the device and sync automatically when you're back online. The banner shows how many changes are waiting.

How does the subscription work?

One Launchlane Workspace subscription unlocks one workspace, billed monthly or annually through your Apple ID. It renews automatically unless you cancel at least 24 hours before the period ends. Manage or cancel in Settings → your name → Subscriptions, or from Launchlane's Settings → Subscription → Manage subscription.

I reinstalled or got a new iPhone.

Sign in with the same email, then use Restore Purchases on the subscription screen if needed.

What is Copilot?

Optional AI suggestions — a daily brief, risk explanations, next steps, draft customer notes, and turning a quick note into proposed updates. Copilot only suggests; nothing is saved or sent until you confirm it. On iPhones with Apple Intelligence it runs entirely on your device. On other iPhones outside the EU/EEA, the UK and Switzerland it can use our cloud AI provider (Google Gemini, free tier) after asking your permission; contact details and credential-like text are removed first.

Are customer notes sent automatically?

No. Launchlane only prepares drafts, labelled for human review. It never sends messages — you send anything yourself, outside the app.

What is Demo Mode?

A clearly labelled sample-data mode for exploring before adding real data. Demo data stays on your device, never mixes with your live workspace, and is never uploaded. Reset demo data in Settings restores the sample set.

How do I delete my account?

Settings → Account → Delete account, then confirm with a fresh code. This deletes your login, your account data and any workspace where you're the only member. Deleting your account doesn't cancel your Apple subscription — cancel that in your Apple ID settings. If you own a workspace that other people use, contact us to transfer ownership first.

Accessibility.

Launchlane supports Dynamic Type (including accessibility text sizes), VoiceOver labels, Reduce Motion, and light/dark appearance.